Feedback: read and act on comments.
The Feedback page collects what visitors tell you in your feedback survey. Low ratings wait in an inbox so you can reply, and you can search every comment.
Steps
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In the sidebar, under Insights, click Feedback.
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The tiles show how many Responses you've had, your Average rating, and how many are Waiting for a reply.
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Inbox: needs a reply lists ratings under 3 stars. Click Reply by e-mail to write back from your e-mail.
TipReply by e-mail only shows when the visitor left an e-mail address. Without one, click Mark handled once you've dealt with it.
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When you've sent your reply, click Mark replied. The comment leaves the inbox.
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Under All responses, choose a rating or type a word to find comments.
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The Status column shows whether each response is New or Replied.
Good to know
- Reply by e-mail opens a new e-mail to the visitor in your e-mail app, with the subject “Following up on your visit”. It doesn't change anything in Curious: the comment stays in the inbox until you click Mark replied.
- Rating distribution, 12-week rating trend and Responses per week show how ratings change over time.
- Answered per question shows which survey questions visitors skip. A question many people skip may need rewording.
- 5-star ratings that came with a comment are listed under Recent praise, ready to quote in your marketing.
- Your survey questions are set up further down the same page.