Choose where emails go.

• About 2 minutes
• All plans
• Screens updated 26 Oct 2026

Send each kind of e-mail to the team that acts on it, such as invoices to your accounts team.

Steps

1. 1

   In the sidebar, under Settings, click Account.

   

2. 2

   Under Where e-mails go, type an address in Visitor feedback, and one in Billing for invoices and receipts.

   

3. 3

   Click Save changes, which appears once you've made a change.

   

Good to know

• Leave a box empty to use your Main e-mail instead.
• When a visitor gives a low score in your feedback survey, they're offered an Email the manager button. It writes to the Visitor feedback address.
• When you change the Billing address, your invoices and receipts go there from then on.
• Weekly, monthly and yearly summaries go to your Main e-mail, with the Visitor feedback address copied in. If your team has its own logins, choose who gets them in Who gets the summaries, on the same page.